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Privacy Policy

At Grief Encounter we want everyone who supports us, or who comes to us for support, to be confident that any personal information you share with us will be held securely and used appropriately.

This Privacy Policy sets out how we collect, use and store your personal information as well as outlining how we will protect your privacy, rights and choices regarding this information. It applies to personal data provided to us, both by individuals themselves or by others.

Our use of personal information allows us to make better marketing decisions, fundraise more efficiently and ultimately, helps us to reach our goal of extending our services so that we can provide direct support to more children, young people and their families.

This policy is effective from 25th May 2018.

Who we are

In this Privacy Policy, “Grief Encounter”, “we”, or “our” means; Grief Encounter (Registered Charity Number 1175837)

How we collect information about you and what information we will gather

We collect personal information from you when you enquire about our activities, register for our newsletter, make a donation or subscribe to one of our services or events. This may include your name, title, email address, physical address and telephone number.

We also gather general information regarding the use of our website, such as which pages are visited most frequently. Only anonymous information and statistics will be used which do not identify individual visitors. This information helps us improve the services and information we provide on our website.

How we use this information

We use personal information to provide our users with the services or information they have requested, for administration purposes and to further our charitable aims, including fundraising activities.

Personal information will also be used for our own marketing purposes unless users have indicated that they do not wish to be contacted. All users can opt out of receiving any marketing materials at anytime by contacting us at


‘Cookies’ are small pieces of information sent by a web server to a web browser, which enable the server to collect information from the browser.

At Grief Encounter we use Cookies to ensure that users can interact with our website successfully, to identify when users visit our website and to keep track of browsing patterns. The use of cookies does not give us access to personal computers or to private information about our users.


Our website may include links to websites run by other organisations, such as our suggested support services or reading lists. Grief Encounter is not responsible for the privacy practices of other organisations’ websites, so we recommend you read their privacy policies carefully if you are providing them with any personal information.

Keeping your information safe

At Grief Encounter we take appropriate measures to ensure that the information we receive is kept secure, accurate, current and kept only for so long as is necessary for the purposes for which it is used. Information submitted via donations on our website or in a registration or enquiry form is encrypted and stored on a secure server.

All access to our secure server is restricted and only accessible by authorised staff. If we ever experience a breach in security, you will be notified.

Legal Compliance

Grief Encounter may need to disclose your information if required to do so by law or in response to a court order or in exceptional circumstances. This may include if we think someone is at serious risk of being harmed or harming themselves, we may contact the police or a local authority safeguarding team.

We will not share your data with any other external organisations or individuals, unless specifically agreed upon.


By providing us with your personal information, you consent to the collection and use of that information for the purposes described in this Privacy Policy.

Data Protection and Rights of Access

You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. You can also choose to amend your privacy permissions at any time, as well as opt-out of any services. If you wish to exercise these rights, please contact us at

Grief Encounter reserves the right to amend this privacy statement at any time. The most up to date version will be always be available on our Privacy Policy page. Continuing to use our website you will be deemed to have accepted any changes.